Check-in is from 14:00 on the day of arrival, and check-out is by 10:00 on the day of departure. Guests requiring guaranteed early access to their room or a late departure should reserve the night before or after their stay. Otherwise, luggage storage and shower and changing facilities in the spa are available, subject to hotel arrangements.
For individual reservations, the following cancellation charges apply:
Different terms apply to events, group bookings, packages and promotional rates, so guests should review the conditions attached to their reservation.
Yes. A 10% deposit is required to confirm an individual reservation. For bookings made more than three months before arrival, the deposit must be received within seven days. For bookings made less than three months before arrival, the provisional booking will be released after 48 hours if the deposit hasn’t been received.
The balance is due 30 days before arrival, or 60 days before arrival during peak periods.
Yes. Guests can book through the Sala website or contact the reservations team directly. Booking directly also allows the team to advise on the most suitable room, package and arrangements.
Tipping is entirely discretionary. Guests may leave a gratuity at reception on departure, which is pooled and shared among the team. Guests are also welcome to tip individual team members directly.
Sala’s hotel facilities are reserved for resident guests. A limited number of non-resident bookings are accepted for dining, spa treatments and selected events. Access to the pools, guest lounges and other hotel facilities is only included where this forms part of a specific day spa or resort-use package.
The swimming pools are reserved for resident guests, except where pool access is specifically included in a day spa or resort-use package.
Sala does not permit non-resident guests to visit the property for photography or content creation. Professional, commercial, fashion or staged photography is only considered with prior written approval. Resident guests are welcome to take personal photographs, provided this does not disturb the privacy or comfort of others.
